Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a crypto casino we cover? This page explains what we can help with and the best way to reach us.
What we can help with
Bitcoin Casinos is an independent research and comparison site covering crypto casinos available to US players. We're not a casino ourselves, and we don't process deposits, withdrawals, bonuses or account verification for any of the sites we review. That means our team can't resolve account-specific issues, but we're glad to hear from readers on topics like:
- Corrections or updates to information in a review — coin support, bonus terms, licensing details or anything else that may have changed since our last check
- Questions about how we assess and rank the sites listed on this page
- Suggestions for a crypto casino or feature you'd like us to look into
- Feedback on the site itself, including anything unclear or hard to find
- General questions about how crypto casinos work — coins accepted, no-KYC play, payout speed, or the legal grey area for US players
What to contact the casino directly for
For anything tied to your own account, we'd point you to the operator rather than us, since we don't have access to player accounts or transaction records. That includes:
- Deposit or withdrawal delays, stuck transactions or missing funds
- Verification (KYC) requests or account restrictions
- Bonus credits, wagering progress or promotional eligibility
- Login issues, password resets or account closure
Every crypto casino listed on this site has its own support channel — usually live chat or email — and that's the fastest route for anything account-related. If a site is refusing a legitimate withdrawal or won't respond to support requests, that's worth noting when you get in touch with us too, since it feeds into how we assess reliability.
Before you reach out
A few things help us give you a useful answer faster:
- Tell us which casino and which page or section your question relates to, if applicable
- Include the date you last checked the information, since bonus terms, coin support and licensing can change
- Avoid sharing wallet addresses, private keys, seed phrases or account passwords with us or with anyone claiming to represent this site — we will never ask for them
- If you're asking about legal status, remember that crypto casinos serving US players operate offshore, licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and availability varies by state — we can point you to general information, but not to legal advice for your specific situation
Responsible gambling and support
If you or someone you know is struggling with gambling, the National Problem Gambling Helpline is available on 1-800-GAMBLER. Offshore crypto casinos are not required to offer the same player protections, self-exclusion tools or dispute resolution as state-regulated operators in the US, so it's worth building in your own limits before you play. Our Responsible Gambling page has more detail on tools and support options, and it's a better first stop than this contact page if you need help right away.
How our reviews and ratings work
If your message is about how a particular casino earned its position or rating on this site, it helps to know that our rankings are based on factors like supported coins, game selection, bonus terms, payout speed, licensing and how genuinely anonymous a "no-KYC" claim actually is. Commission from any operator we link to does not buy a better position — a site with a generous affiliate deal can still rank below one that pays us less, if the underlying research says so. You can read more about who we are and how the site operates on our About Us page.
Site policies
Questions about how we use data, our terms of use, or the legal notices that apply to this site are answered in our Terms and Conditions. If your query is really about those policies rather than a review or a casino, that page is the quickest place to check first.
Age and eligibility
Bitcoin Casinos is intended for readers of legal gambling age in their jurisdiction — 18 or 21 depending on the state and the casino's own terms. We don't provide account support to minors, and none of the sites we review are intended for anyone under the applicable age minimum. If you're contacting us on behalf of a minor's account or concern, please raise it directly with the casino in question and, if needed, with your state's consumer protection office.
Getting in touch
For any of the topics above — corrections, methodology questions, feedback or general queries about crypto casino play in the US — reach out through the contact details provided on this site. We read every message, though as an independent research team we can't always respond immediately, and we're not able to offer tax or legal advice; for questions on how gambling winnings or crypto gains are taxed, a qualified tax professional is the right person to ask.